Policy
Cancellation Policy
How cancellation requests are handled before dispatch, after dispatch, and after verified online payment.
Before dispatch
Request cancellation as early as possible through the verified Contact page and include the order number and reason.
Gridaan will try to stop an order that has not been packed or handed to a delivery partner, but a request does not guarantee cancellation until support confirms it.
After dispatch
An order generally cannot be cancelled after dispatch. Any eligible next step is handled under the Return & Refund Policy after delivery.
Shipping and return-shipping treatment follows the published policies and applicable consumer rights.
Payment and order status
Secure online payments powered by Razorpay.
A failed, cancelled, abandoned, or unverified checkout attempt does not create a placed order or final order number.
A paid order is placed only after the expected payment is securely verified as captured.
Approved refund
An approved cancellation refund is sent to the original payment method where supported and cannot exceed the captured amount.
For an approved paid-order cancellation, support will communicate the expected refund-initiation timeline. Provider and bank processing times vary.
Contact
Use the Contact page or business mobile +91 7505459485.
Never send a card number, CVV, UPI PIN, OTP, or banking password with a cancellation request.