Return & Refund Policy

Gridaan sells artificial, imitation, and fashion jewellery only. We do not sell real gold, real silver, diamonds, precious stones, bullion, digital gold, investment jewellery, or precious metal products.

Because fashion jewellery is a personal-wear accessory category, returns are reviewed carefully for hygiene, usage, damage, and packaging condition.

Return or exchange requests may be accepted when the customer receives a damaged item, a wrong item, or a materially incorrect product compared with the order.

The item should be unused, unworn, and returned with original packaging, tags, invoice or order details, and all included accessories where applicable.

Customers should contact support within 48 hours of delivery for damaged, wrong, or missing-item concerns.

Requests raised after the review window may be declined if the issue cannot be reasonably verified.

Please share your order number, clear photos of the product and packaging, and an unboxing video where available. This helps the team verify transit damage, wrong product claims, or missing items quickly.

Gridaan may request additional details before approving a replacement, return pickup, store credit, or refund.

Returns may be declined for used, worn, altered, damaged-after-delivery, missing-packaging, or hygiene-sensitive items.

Minor color, shine, size perception, or finish differences caused by screen settings, lighting, photography, or handmade-style variation are not always treated as return defects.

Approved refunds are usually initiated within 5–7 business days after the returned item is received and checked, or after the issue is verified by support where return pickup is not required.

For manual UPI or bank-transfer payments, refunds may be processed back through UPI/bank transfer to verified customer details. COD refunds may require verified bank or UPI details from the customer.

Email support: GRIDAANPAYMENT@GMAIL.COM.

Support phone/WhatsApp: 7505459485.