FAQs
Frequently Asked Questions
Answers about Gridaan artificial and imitation jewellery, orders, delivery, secure online payment, returns, and care.
What does Gridaan sell?
Gridaan sells affordable Indian artificial, imitation, and fashion jewellery, including women's earrings, necklaces, bangles, bracelets, rings, anklets, hair jewellery, full sets, and men's fashion accessories.
How can I pay?
Secure online payments powered by Razorpay. Pay securely using UPI, cards, net banking and other payment methods supported by Razorpay. An order is placed only after captured payment is verified.
How long does delivery take?
Delivery timing depends on destination serviceability and the assigned carrier. Contact support with an order number for the current dispatch or delivery status.
Are products real gold?
No. Gridaan sells artificial, imitation, and fashion jewellery only. We do not sell real gold, real silver, diamonds, precious stones, bullion, digital gold, investment jewellery, or precious metal products.
How do I track my order?
Use the order confirmation or account area where tracking is available, or contact support with your order number for help.
Can I return jewellery?
A product marked return-eligible may be requested for return within 7 calendar days of delivery if it is unused and in original packaging. Report a damaged, incorrect, or missing item within 48 hours with the order number and clear photographs. See the Return & Refund Policy for the complete terms.
How do I contact support?
Use the Contact page for verified contact options. Include your order number when available. The business mobile is +91 7505459485.
How should I care for fashion jewellery?
Follow the care instructions shown for the product when available. In general, avoid moisture, perfume, and abrasive contact, and store pieces separately in a dry place.
Still need help?
Visit Contact Gridaan if your question is not covered here.