Help Center

Use your order confirmation page and account area to review recent orders, payment status, and order progress after checkout.

If something looks incorrect after placing an order, contact support as early as possible with your order number so the team can review it before dispatch.

Gridaan supports Cash on Delivery and, when configured, manual UPI or bank transfer payments.

Manual payments remain pending until the Gridaan team verifies actual account credit. Keep your transaction reference and payment screenshot until confirmation.

Orders are shipped across India, and dispatch timelines may vary slightly during high-volume sale periods, festive seasons, or public holidays.

Shipping charges and free-shipping eligibility, if any, are shown during the shopping and checkout flow.

If an item arrives damaged, incorrect, or has a clear issue, contact support promptly with photos and your order number for review.

Return, replacement, or exchange decisions can depend on product condition, category, and the nature of the issue reported.

Fashion and imitation jewellery should be stored in a dry place and kept away from water, perfume, lotion, and direct moisture to help preserve finish and shine.

Wipe pieces gently after use and store them separately to reduce tangling, scratches, and plating wear over time.

For order help, shipping questions, payment concerns, or product queries, use the contact options listed on the Contact page.

Sharing your order number whenever possible helps the support team respond faster.