Help
Help Center
Practical guidance for ordering Gridaan artificial and imitation fashion jewellery.
Orders
Use your order confirmation or account area to review paid orders and status updates where available.
An order is placed only after the expected payment is securely verified as captured. Include the order number whenever you contact support about a placed order.
Payments
Secure online payments powered by Razorpay.
Pay securely using UPI, cards, net banking and other payment methods supported by Razorpay.
Do not send anyone your card number, CVV, UPI PIN, OTP, or banking password.
Shipping
Current shipping charges, service region, and any verified operational estimates are published on the Shipping page.
Contact support with an order number if you need help with an active delivery.
Cancellations and returns
Contact support as early as possible for a cancellation request. Dispatch can limit the available options.
Return-eligible unused products have a 7-calendar-day request window. Report damaged, incorrect, or missing items within 48 hours of delivery. Read the complete policies before submitting a request.
Product care
Follow product-specific care instructions when shown. Keep fashion jewellery dry, avoid perfume and abrasive contact, and store pieces separately to reduce wear.
Contact support
Use only the verified phone, WhatsApp, address, and optional email shown on the Contact page.
Include the order number and a concise description of the issue. Never include sensitive payment credentials.